So you're pregnant? And you want to dress exactly the same way you used to -- not in oversized T-shirts or dowdy maternity dresses.

Maternity Exchange™ redefines the concept of shopping for maternity wear by offering mums-to-be unique buy, or rent options. By giving you the choice to purchase, or rent our clothes, we help you create a stylish and expansive maternity wardrobe without paying through-the-roof prices. Please visit our How It Works page or use the links below for answers to all the questions you may have about Maternity Exchange™. If you still have questions that we have not answered, do drop us an email, or call us at (65) 6100-EXCH (6100-3924).

1. What is the difference between buying and renting?
2. What are the advantages of renting?
3. What condition are these clothes in?
4. How long can I rent the clothes for?
5. What if I decide to keep an item for a longer period of time?
6. How can I rent special occasion wear?
7. What if I like the outfit so much and I want to keep it?
8. Must I wash the clothes before I return them?
9. What is your exchange policy?
10. Does Maternity Exchange buy pre-loved maternity and nursing wear?

1. What is the difference between buying and renting?
Buying clothes from our shop is no different from purchasing something from any other store. However, if you choose to rent, you get to pay a lower rental price for an item and return it after 4 weeks. You can rent up to 20 pieces of your choice under our specially-priced Basic Instincts package, the All Essentials package or the Indulge Your Bulge package. You can also rent by individual piece, where you will pay the full purchase price first and be refunded the difference between that and the prevailing rental price when you return the outfit.

2. What are the advantages of renting?
Most women aren't willing to spend too much on maternity clothes, given their temporal nature. Many end up buying a few sets of maternity wear to last them throughout their pregnancy, or wear ill-fitting non-maternity wear in larger sizes. We at Maternity Exchange™ firmly believe that all mums-to-be deserve an expansive maternity wardrobe at an inexpensive price.

By renting, mums-to-be pay a fraction of the normal price for an outfit. So, they get to wear a variety of styles and designs from our shop, and return these clothes after they've outgrown them or have gotten tired of them. They can then rent new clothes in different styles or clothes that fit them better as their body changes throughout their pregnancy. In this way, mums-to-be can afford to keep changing their looks and the clothes they wear.

3. What condition are these clothes in?
We assure you that all our clothes are subject to stringent checks and careful laundering after they've been brought back. Clothes that do not meet our quality checks and deemed too old or worn-out will be taken off our shelves. We also have a constant supply of brand new outfits for rent or purchase, as we source for new stock all year round.

4. How long can I rent the clothes for?
Every outfit can only be rented for up to 4 weeks at a time. Unless prior arrangements have been made, a late fee will be charged on a per day basis. Your account will also be frozen temporarily and you won't be able to rent any new clothes until all fees have been paid.

5. What if I decide to keep an item for a longer period of time?
Just inform us by calling (65) 6100-EXCH (6100-3924). We'll let you keep it for 4 more weeks for an additional fee. Clothes can only be rented for up to 8 weeks. Beyond that, it must be either returned or purchased.

For purchasing individually-rented items:
There's no need to bring the item(s) back. We will just keep the entire amount (which is the purchase price) paid to us in the beginning.

For purchasing items rented under the Basic Instincts, All Essentials and Indulge Your Bulge packages:
Simply pop by our store to top up the difference. Your account will be frozen temporarily and you won't be able to rent any new items until you have done so.

6. How can I rent special occasion wear?
You can rent special occasion wear by individual piece or through our Basic Instincts, All Essentials and Indulge Your Bulge packages. However, due to the high cost of these items, they are worth two or more rental credits and may require a deposit. Regular pieces are worth one credit each.

7. What if I like the outfit so much and I want to keep it?
If you really like an outfit and wish to keep it, buy it from us! Just inform us by calling (65) 6100-EXCH (6100-3924).

For individually-rented items:
There's no need to bring the item(s) back. We will just keep the entire amount (which is the purchase price) paid to us in the beginning.

For items rented under the Basic Instincts, All Essentials and Indulge Your Bulge packages:
Simply pop by our store to top up the difference. Your account will be frozen temporarily and you won't be able to rent any new items until you have done so.

8. Must I wash the clothes before I return them?
To uphold the quality of the clothes we display and make available for rent, all clothes should be returned clean and in excellent condition. Don't worry if they are stained or damaged; there are no additional costs you need to pay. We will simply treat these as purchased items.

For individually-rented items:
There's no need to bring the stained/damaged item(s) back. We will just keep the entire amount (which is the purchase price) paid to us in the beginning.

For items rented under the Basic Instincts, All Essentials and Indulge Your Bulge packages:
Simply pop by our store to top up the difference. Your account will be frozen temporarily and you won't be able to rent any new items until you have done so.

9. What is your exchange policy?
In order to exchange an item, please bring the item a) with the price tag intact, b) within 2 days c)unworn, unwashed, undamaged and unsoiled, and d) together with your sales invoice and credit card receipt (if applicable). Unfortunately, cash refunds will not be entertained.

10. I have given birth and have some barely-worn maternity wear that I have no more use for. Does Maternity Exchange buy pre-loved maternity and nursing wear?
Yes we do, with our new 'Buy My Love' Program. MX offers attractive prices for your pre-loved smart casual, work and occasion maternity pieces from mid-tier and high-end imported brands. Depending on the brand, style and condition of each individual piece, MX pays from $15 to $70 a piece. * Do note: The program will only be launched on 16 Feb 2010.

a. Do you accept all pre-loved clothes?
b. How much will I receive for the clothes that I sell?
c. How and when will I receive my payment?
d. How can I participate in this sell back program?

a. Do you accept all pre-loved clothes?
Not all clothes will be accepted. We will only buy your clothes if it is:

- Bought not more than 1 year ago
- In new or like-new condition
- Freshly laundered
- Non-casual. Only smart casual, work and occasion maternity pieces will be accepted.
- Of a mid-tier or high-end imported brand. Local brands will not be accepted. Click here to view the full list of accepted brands.

MX reserves the right to refuse clothes based on our assessment of whether the outfits fit in with the store's needs, our store style and the customer's preferences.

b. How much will I receive for the clothes that I sell?
For mid-tier imported brands, MX pays S$15 for a normal piece* and S$30 for an occasion piece. For high-end imported brands, MX pays S$40 for a normal piece* and S$70 for an occasion piece. Brand new pieces with original price tags intact will get an additional 5% more than given rates. Prices are non-negotiable.
* Normal piece refers to workwear, or smart casual pieces.

c. How and when will I receive my payment?
You may either choose to receive the payment in cheque or in the form of MX vouchers, valued at 20% more than the stated price.

Payment will be made on the spot and the outfit will become the property of MX.

d. How can I participate in this sell back program?
Customers have to make an appointment with MX for a review of their clothes. They need to email buymylove@maternityexchange.sg with simple photos of their outfits and list the brands of the outfits. Should the items be suitable, Maternity Exchange will arrange for an appointment to view the outfits in the flesh.

Review Sessions will be held at Maternity Exchange’s Office:

Exchange Concepts Pte Ltd
60 Kaki Bukit Place
#09-13 Eunos Tech Park
Singapore 415979
Tel: 6841 9142

Unfortunately, we will not be able to entertain walk-ins. So, do ensure you have an appointment with us.